You will have been sent an email upon purchase that has the link to your members area. Please click this link, it will automatically log you into your account.

Yes , NOTE: Please note if you unsubscribe, you unsubscribe from everything and will receive NO further emails even if you purchase a new item.

If you've unsubscribe prior to a purchase, you unsubscribe from everything and will receive NO further emails even if you purchase a new item.

We suggest, creating a new folder for the emails to go into. This way you will be able to access any new purchases you make.

Your downloads are located in the 'first' tab on the right handside of the 'course/product' EXAMPLE - 'Patel Pencils Book Bundle' course you have purchased. The downloads are on the lower right hand side of this tab if you're on a PC.

See video above for the Book Bundle Download Location.

You can also get the APP

GOKollab

From your App Store. Login with your details and find everything at a touch of a button.

Sometimes the files are large in size, these can take a few minutes. Please allow at least 5 minutes for them to download. Most sizes range from 5-50MB.

If you still cannot download them, reset your internet connection or change to a new browser.

Finally if you still cannot get them to download, please re-contact us at [email protected]

Please contact us at [email protected]

Your refund is available if you contact us within 3 days of purchase where we have stated on the sales page a refund is available.

Please visit https://members.robballentine.com

You can reset your password on this page.

The videos are very large files and can take a minute or two to 'buffer' in your browser - this can sometimes cause sticking if your browser has a lot of 'files' in it (known as cache).

Please allow a minute or two for the video to download into your browser and buffer up, before playing.

If this is unsuccessful:

Please reset your browser by clearing the 'cache' from your browser.

If this does not work, open a new browser in 'private mode' and try again.

If this does not work, please reset your internet connection by pressing reset on your modem or turning it off, l and waiting for 30 seconds before turning it back on.

YES! We offer FREE challenges throughout the year, you're welcome to join these when they happen. Please keep an eye out on our Facebook Page or Adverts.

If you've purchased one of our products you will get notified by email and prior and have priority booking and front of house seats (virtual)

We won't be using Patreon as we have our own in-house members area for courses and lessons.

If you wish to view videos, please visit our Instagram or Facebook page and search under the videos section for videos showcasing either teaching drawing portraits.

Yes I offer Inner Circle tuition starting at £5000 for a minimum of a 6 week period - please contact us for an application form.